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Quick Fixes for Known Issues

 

Update: 4/21/2017
Today, we released a patch on PSN to fix the issue that prevented some users from accessing the scenarios “Yami” and “White Out Prologue.” After downloading and installing the patch, you will be able to play both scenarios upon successfully completing the game.

Regarding the in-game cinematic issue that incorrectly displays a black or fuzzy screen in certain areas of the game: While we are still investigating this, we learned that changing the language setting to English or English UK on your PS4 system will resolve this issue. To change the language setting for your PS4 system, select (Settings) > [Language] > [System Language]. Please note that all applications in use must be closed for the change to take effect. We are further investigating this issue and will update you with more information when it is available.

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NIS America recently learned that a small portion of users are experiencing issues with our title, The Silver Case for PS4.

Issue 1:
Upon successfully completing the game, the two new scenarios “Yami” and “White Out Prologue” fail to unlock and therefore are not accessible to the player.

NISA Comment:
We are still investigating this issue internally and plan to release a patch as soon as possible.

Issue 2:
Certain in-game cinematics and in-game adventure areas may display a black screen instead of the intended video, preventing players from progressing through the game.

NISA Comment:
While we are still investigating this issue, many users reported that changing the language setting to English or English UK on the PS4 system will solve this issue.

To change the language setting for your PS4™ system, select (Settings) > [Language] > [System Language]. Please note that all applications in use must be closed for the change to take effect.

Our sincerest apologies for the inconvenience, as we understand these issues may have impacted your gameplay experience. We will update this blog with more information when it is available.

Thank you for your understanding and patience.

Best,
NISA Team

Tags: PS4, SUDA51