Credit Card Authorization Decline?!

Your customer service concerns will be addressed here.

Re: Credit Card Authorization Decline?!

Postby Seventh » Tue Mar 01, 2011 10:48 am

bloodyaftertaste wrote:
ADreamyDeath wrote:
Seventh wrote:I'm not sure if this is relevant anymore, but when I was going to preorder, it refused to let me until I actually had a substantial amount on my card... which just seems to miss the point of "we're not charging you until it ships."

It's like "Oh, we're not charging you until it ships. But you have to have the money ready or you can't have it otherwise. 8-)"


Agreed, alot of times I preorder games on amazon knowing damn well that I will have the cash way before release date or hell even a few days before but I don't have the money in the bank right now, it really sucks when special limited edition stuff comes up like it did here when you don't have the cash to preorder it but have the time to get the money before the game ships, pretty stupid and being unfaithful to the customers if you ask me...


It does suck, but as I said NISA is covering their own ass since they ship things before they get the money at times. While you may think you will have the money then, you don't actually have it now. If something happens in the mean time I guess you could always cancel the pre-ordered.

I can't really say which way is the better way for NISA to go. If they check now, but send out your orders as fast as they can, which does seem a huge issue for some people, then you get your item faster. This also insures to them that you actually do have the money for it.

However there are people like you two. They could wait to check and then not send out your order until the item is paid in full like a lot of companies.

Well, I got to preorder eventually, it just took a few extra days - it was still before the LE ran out, luckily.

I guess you're damned if you do and damned if you don't, unfortunately. If you ship without the money, it could be a fake card, but if you HAVE to have the money, then a lot of people just might miss out on preordering LEs.

I just wish they had been more clear about it, though. I would have been fine with the truth, but it saying "You won't be charged for a few weeks" makes it sound like you can put some money in a few days before it ships if you're under or end up spending too much, when the reality is that "You can't spend it for a few weeks". If there had been a "The money must be in there, but it will not be removed from your account until the time of shipment" clause or something, it would have saved me a lot of initial confusion.
User avatar
Seventh
Netherworld Grand Duke
Netherworld Grand Duke
 
Posts: 3986
Joined: Wed Feb 16, 2011 11:49 am

Re: Credit Card Authorization Decline?!

Postby bloodyaftertaste » Tue Mar 01, 2011 11:34 am

Ya it did surprise me the first time I ordered that they did charge me, but then removed it. Good thing I had the money. But ya I think it's just a check.
<Kana> what the f*** have i been doing last year
<bloo> *shrugs*
<bloo> doing your sister?
<Kana> wow, bloo
<Kana> just wow

Image
User avatar
bloodyaftertaste
Netherworld Grand Duke
Netherworld Grand Duke
 
Posts: 6275
Joined: Thu Feb 11, 2010 1:50 am

Re: Credit Card Authorization Decline?!

Postby Sawa » Tue Mar 01, 2011 11:41 am

bloodyaftertaste wrote:Ya it did surprise me the first time I ordered that they did charge me, but then removed it. Good thing I had the money. But ya I think it's just a check.


Yea same thing happend to me exept i did not kno they put it back and i almost missed out on my game.
Image
Image
Patiently waiting~
User avatar
Sawa
Netherworld Count
Netherworld Count
 
Posts: 1088
Joined: Wed Jan 19, 2011 2:26 am
Location: CA

Re: Credit Card Authorization Decline?!

Postby Hero » Tue Mar 01, 2011 12:27 pm

my credit card kept declining even though i had the funds and the card was not expired, so i just ended up canceling the order and buying Neptunia from GameStop instead.

shame, cuz i would have rather given my money to NISA. dunno why my card wasn't working and i didn't have the time or patience to sort it out with customer service.
User avatar
Hero
Netherworld Grand Duke
Netherworld Grand Duke
 
Posts: 4814
Joined: Fri Jul 16, 2010 10:56 am
Location: wherever a hero is needed

Re: Credit Card Authorization Decline?!

Postby bloodyaftertaste » Tue Mar 01, 2011 1:03 pm

Hero wrote:my credit card kept declining even though i had the funds and the card was not expired, so i just ended up canceling the order and buying Neptunia from GameStop instead.

shame, cuz i would have rather given my money to NISA. dunno why my card wasn't working and i didn't have the time or patience to sort it out with customer service.


I keep hearing more and more people with this problem after it happened to me. I wonder what's going on with their end. It was quite frustrating when it happened to me.
<Kana> what the f*** have i been doing last year
<bloo> *shrugs*
<bloo> doing your sister?
<Kana> wow, bloo
<Kana> just wow

Image
User avatar
bloodyaftertaste
Netherworld Grand Duke
Netherworld Grand Duke
 
Posts: 6275
Joined: Thu Feb 11, 2010 1:50 am

Re: Credit Card Authorization Decline?!

Postby Playstation_Playa » Thu Mar 03, 2011 5:04 am

Well, I sent an e-mail to store@nisamerica.com to cancel the other preorders that I made a couple of days ago but they (the preorders) are still on my Paypal account (payment status is pending). That means they're still not canceled, right?
Playstation_Playa
New Vassal
New Vassal
 
Posts: 6
Joined: Sun Feb 27, 2011 2:07 pm

Re: Credit Card Authorization Decline?!

Postby Sawa » Thu Mar 03, 2011 8:08 am

Playstation_Playa wrote:Well, I sent an e-mail to store@nisamerica.com to cancel the other preorders that I made a couple of days ago but they (the preorders) are still on my Paypal account (payment status is pending). That means they're still not canceled, right?


Just call.
Image
Image
Patiently waiting~
User avatar
Sawa
Netherworld Count
Netherworld Count
 
Posts: 1088
Joined: Wed Jan 19, 2011 2:26 am
Location: CA

Re: Credit Card Authorization Decline?!

Postby Hero » Thu Mar 03, 2011 8:27 am

pretty sure you can cancel just by signing into your NISA Store account, selecting your pending orders and then clicking Cancel.
User avatar
Hero
Netherworld Grand Duke
Netherworld Grand Duke
 
Posts: 4814
Joined: Fri Jul 16, 2010 10:56 am
Location: wherever a hero is needed

Re: Credit Card Authorization Decline?!

Postby Sawa » Thu Mar 03, 2011 9:12 am

Lol were all confused like cancel order what is that.
Image
Image
Patiently waiting~
User avatar
Sawa
Netherworld Count
Netherworld Count
 
Posts: 1088
Joined: Wed Jan 19, 2011 2:26 am
Location: CA

Previous

Return to Customer Service Announcements

Who is online

Users browsing this forum: No registered users and 0 guests