Atelier Totori Premium set not received yet

[abyssthatsfull]

i live in Australia and i pre ordered and brought Atelier Totori Premium set and i have not received yet.
also there has been no new shipping updates on the usps web site sine the 11th of October, is this normal or has something gone wrong with the shipping, and has this happened to anyone else.

any help would be grateful thanks

[Houk]

If you haven't already, contact our store staff at storesupport@nisamerica.com with your order info. Otherwise, you can PM your order info (name, e-mail, order number) and I'll try to pass it on to our staff directly.

[abyssthatsfull]

justed emailed the support team and now iam just waiting for a replay