No Atelier Totori DLC in the Netherlands and Belgium?!

[Ringwraith]

I'm not gonna baited into a pointless argument with you because its obvious you will ignore everything i type since in your eyes NISA can do no wrong.

Just let me know when they skip your country and i mean only your country for new content, without any indication if they will release the skipped content or any future content for your country.

Id love to hear you sing the same tune than.

I'll think you'll find the entirety of Europe already been lost out on a certain piece of DLC already, and you don't see me continually dwelling on it. These things happen.
They've 'skipped', and I use the term loosely as they're busy trying to get it sorted, the Netherlands currently because of Sony's requirement that the documents and other game-related things must be provided in a country's native language before they will allow them to sell the product (in this case, the DLC) there. They are lacking a Dutch translator, therefore can't translate the stuff they have into the language required, and they're working on getting someone to translate it, so it's not like they're just giving up and 'skipping' the Netherlands entirely. It's also pretty much just down to a technicality by the sounds of it, one NISA have no control over.
As soon as they have access to a reliable translator, I'm sure their DLC will be sold in the Netherlands along with the rest of Europe.

[Solice]

I'm not gonna baited into a pointless argument with you because its obvious you will ignore everything i type since in your eyes NISA can do no wrong.

Just let me know when they skip your country and i mean only your country for new content, without any indication if they will release the skipped content or any future content for your country.

Id love to hear you sing the same tune than.

I would like to point out that the very explanation you're saying doesn't exist was actually given in this 2 page thread. It appears to me that you should stop ignoring everything available to you because in your eyes, NISA can only do wrong.

[dgnfly]

If you want to contact SCEE about that, go ahead, I'm pretty sure that's a requirement of theirs to have the descriptions for DLC translated into the local language before they can put it up on that region's store. You almost make it sound like NISA don't want to release the DLC in the Netherlands, which is certainly not the case as they're looking for someone to translate the description still.

@ringwraith
wait they hire somebody 2 translate 2 dutch if they just let us do it, it´s free. if you look at rising star they let spanish fans translate a whole game in their language. and i diden´t mean they diden´t want 2 release it. i just think there is little hope like with those avatars for europe that´s a year ago and still no progress really.

@dizzyqviper
For example Ghostlight and PQube may be slow but at least their limited editions are on par with the US counterparts and their pre-order goodies can be bought outside the UK.

that is true they do deliver better collector editions for us just wish they do jap dubs for their psp games.

[Ringwraith]

wait they hire somebody 2 translate 2 dutch if they just let us do it, it´s free. if you look at rising star they let spanish fans translate a whole game in their language. and i diden´t mean they diden´t want 2 release it. i just think there is little hope like with those avatars for europe that´s a year ago and still no progress really.

I imagine they're looking for a more permanent solution, and as previously stated, they can't check the quality of the translation, so would prefer to work with someone who has been recommended by people in the industry. Although that's not to say they've completely discounted it.
Also, regarding the avatars, you can be surprised by how complicated these things are, like there was the case of a certain pair of PSOne Classics being on the NA store, but taking four years to get just the licensing rights for a release in the EU. Also, they're working on it, and if it turns out they can't actually bring them over they'll just say that, they don't intend to string people along intentionally.

[DizzyQViper]

@RingWraith
@Solice

You accuse me of ignoring stuff while you both ignore CelticRedemptions offer to translate for them? They have a willing translator. And i'm sure he would be thrilled to work for NISA for future projects.
I could go one step farther and say if NISA had actually put forth some effort and announced they needed a dutch translator in their newsletter/site/facebook/twitter/whatever, they could have found CelticRedemption before releasing the Totori DLC in the EU so they did not have to skip our country's.
Its not like Sony has super high standards for these translations either. Some descriptions on the Dutch PSN store even contain random bits of Spanish and German and some others are obvious machine translations.

So yes my conclusion is that the hold up is with NISA's lack of interest in solving this mess.

Dont get me wrong though. i respect NISA's enthusiasm for publishing niche titles in the west. They even risk publishing anime despite the rampant piracy in that sector. so thumbs up for that too. So its not like i hate them or anything.
Its just when it comes to the EU they show zero of that enthusiasm. Late, or in this case no DLC, no EU limited editions, late patches, higher prices, missing content, etc
It makes wonder why they even bother when they show so little interest in us. In my opinion if they take the responsibility to publish online content in the EU they should do a proper job and gives us the same content within a reasonable timeframe so we dont have to feel like 3rd rate costumers.

Its the reason i mentioned the avatars. because they a very wanted item over here and releasing them would show allot goodwill but still they wont. All we get are marketing classics like "its a possibility", "looking into it", "on the todo list", etc but nothing solid like a date or an ETA.
I highly doubt submitting avatars to SCEE would involve more work that software since there is no bug testing involved, it would make allot of people happy, make NISA look good in the EU AND it would make them money.
If NISA had the will to release them here, they could have done so already. period.

@dgnfly
In their defence, most of the US PSP games have no Japanese track either due to space restrictions of the UMD. Removing the Japanese track from the EU UMD Riviera was inexcusable though.

[Houk]

Its not like Sony has super high standards for these translations either. Some descriptions on the Dutch PSN store even contain random bits of Spanish and German and some others are obvious machine translations.

We have absolutely no desire to release content at that level of quality, period.

Anyway, although you have decided that we should have been able to resolve this by now and so have decided to get upset that we haven't, the fact is that we never laid out any kind of definite timeline or outcome for this content. Keep in mind that our European division is only a small fraction of our total staff, and that this is far from the only issue on their plate. I appreciate your frustration at not having access to the content you want, but realize that whatever time our staff takes to look into this issue is time they're not spending on other projects.

There is nothing new to announce on this subject right now, but if/when there is I assure you we'll let you know. Continuing to get upset in this thread won't make things go any faster.

Also, nobody from SCEE ever contacted us about any of these issues, and if they had we would have responded as quickly and fully as possible.

[Ringwraith]

You accuse me of ignoring stuff while you both ignore CelticRedemptions offer to translate for them? They have a willing translator. And i'm sure he would be thrilled to work for NISA for future projects.
I could go one step farther and say if NISA had actually put forth some effort and announced they needed a dutch translator in their newsletter/site/facebook/twitter/whatever, they could have found CelticRedemption before releasing the Totori DLC in the EU so they did not have to skip our country's.

I've said it before so I'll just self-quote (I do feel like a terrible person):

I imagine they're looking for a more permanent solution, and as previously stated, they can't check the quality of the translation, so would prefer to work with someone who has been recommended by people in the industry. Although that's not to say they've completely discounted it.

Its just when it comes to the EU they show zero of that enthusiasm. Late, or in this case no DLC, no EU limited editions, late patches, higher prices, missing content, etc

DLC timing are related to the delay it takes to release these games, and that encounters the aforementioned problem with having different publishers, (and also the requirement of having to translate stuff into multiple languages which is the cause of this entire thread). This probably relates in with the patch dates as well.
Getting an EU limited edition would cost a lot more just standard ones, likely requiring yet more dealings with more companies to produce it, and the costs probably are too high to be able except to break even on it.
Higher prices are hardly a unique issue, it's more an issue with all games in Europe, and that only seems to be mainland Europe, as I know UK prices aren't nearly as bad, (in fact, they can get ridiculously cheap).
There's also hardly much missing content in any releases that I know of, and there's usually an external reason why it's missing that NISA have no control over.

It makes wonder why they even bother when they show so little interest in us. In my opinion if they take the responsibility to publish online content in the EU they should do a proper job and gives us the same content within a reasonable timeframe so we dont have to feel like 3rd rate costumers.

They're under no obligation to even release games over here, and I'm sure they dislike the delays too, but they aren't the largest company and are American-based, so one cannot expect completely simultaneous releases, as even larger companies can't get those right.

Its the reason i mentioned the avatars. because they a very wanted item over here and releasing them would show allot goodwill but still they wont. All we get are marketing classics like "its a possibility", "looking into it", "on the todo list", etc but nothing solid like a date or an ETA.

They don't give solid dates for most things until are actually solid, so they don't have to keep changing it and make everyone feel like they're being strung along, or even worse, have to turn around and say they can't now do it, which I can guarantee you would be much more resentful about. Also, when NISA say they're "looking into it", they are, as they're that kind of people.

I highly doubt submitting avatars to SCEE would involve more work that software since there is no bug testing involved, it would make allot of people happy, make NISA look good in the EU AND it would make them money.
If NISA had the will to release them here, they could have done so already. period.

Things aren't always as simple as they seem, and this is probably also affected by the whole 'other publishers' thing as well.
Again, consideration has to be made for the fact they simply don't have lots of spare manpower to throw around at these problems, not to mention the number of projects they currently have going at the moment.

[dgnfly]

@Houk

we aren´t here 2 complain in general means that you don´t wanna release it here it´s just over the 4-5 year SCEE has either blamed publisher for not wanting 2 release it on E.U or they never knew about it especialy with anime related stuff. SCEE for the most part is completely useless when we ask their store team if they contacted certain party´s they say the got no reply or we don´t know. basicly SCEE lazy as hell how they get paid is beyond me, we still missing content from 5 years back now from other publishers.

and for the most part the harder you complain the more youget noticed that we getting so worked up cause it works for getting a rply.

[DizzyQViper]

Its not like Sony has super high standards for these translations either. Some descriptions on the Dutch PSN store even contain random bits of Spanish and German and some others are obvious machine translations.

We have absolutely no desire to release content at that level of quality, period.

Anyway, although you have decided that we should have been able to resolve this by now and so have decided to get upset that we haven't, the fact is that we never laid out any kind of definite timeline or outcome for this content. Keep in mind that our European division is only a small fraction of our total staff, and that this is far from the only issue on their plate. I appreciate your frustration at not having access to the content you want, but realize that whatever time our staff takes to look into this issue is time they're not spending on other projects.

There is nothing new to announce on this subject right now, but if/when there is I assure you we'll let you know. Continuing to get upset in this thread won't make things go any faster.

Also, nobody from SCEE ever contacted us about any of these issues, and if they had we would have responded as quickly and fully as possible.

My point was that people just want their content accessible in their country. Not a perfectly written store description. The content itself is in English anyway. Delaying the release of the DLC for 2 missed country's for over 2 months and counting while the rest of Europe has it is not making NISA look any better.

i do would like to know what is more important than solving this issue. Missing two country's in the PAL region and doing nothing about it in a timely manner is kind a of big deal since the people from those country's will be rightfully pissed off and think twice before buying NISA games ever again.
Is it really that much to ask to just translate a a few blocks of text and submit it? The content itself is already passed QA in the rest of the EU. What is there to hold up except a few blocks of text?

Really, i wanna know. i would love some insight in this.

As for SCEE contacting you about the avatars.

[Ringwraith]

My point was that people just want their content accessible in their country. Not a perfectly written store description. The content itself is in English anyway. Delaying the release of the DLC for 2 missed country's for over 2 months and counting while the rest of Europe has it is not making NISA look any better.

It's just just the description, it's all the related materials and documentation they have to provide has to be in Dutch as well, so it's not really much of an issue how much customers will be satisfied with the store description.

i do would like to know what is more important than solving this issue. Missing two country's in the PAL region and doing nothing about it in a timely manner is kind a of big deal since the people from those country's will be rightfully pissed off and think twice before buying NISA games ever again.

Maybe, sorting out their new releases so they released in a timely manner with a minimal delay from the NA version? It's not like they can rush it either, as searching for someone to hire to do a job can't really be sped up in any way, as it requires contacting lots of different people.

Is it really that much to ask to just translate a a few blocks of text and submit it? The content itself is already passed QA in the rest of the EU. What is there to hold up except a few blocks of text?

As Houk's already pointed out, they like to maintain high standards, and it's more than 'just a few blocks of text', as it's not just the store description as previous mentioned. If you think it being held up just because there's some documentation not in the certain language is ridiculous, then maybe you should be taking issue with SCEE as it's their policy after all.

[DizzyQViper]

My point was that people just want their content accessible in their country. Not a perfectly written store description. The content itself is in English anyway. Delaying the release of the DLC for 2 missed country's for over 2 months and counting while the rest of Europe has it is not making NISA look any better.

It's just just the description, it's all the related materials and documentation they have to provide has to be in Dutch as well, so it's not really much of an issue how much customers will be satisfied with the store description.

i do would like to know what is more important than solving this issue. Missing two country's in the PAL region and doing nothing about it in a timely manner is kind a of big deal since the people from those country's will be rightfully pissed off and think twice before buying NISA games ever again.

Maybe, sorting out their new releases so they released in a timely manner with a minimal delay from the NA version? It's not like they can rush it either, as searching for someone to hire to do a job can't really be sped up in any way, as it requires contacting lots of different people.

Is it really that much to ask to just translate a a few blocks of text and submit it? The content itself is already passed QA in the rest of the EU. What is there to hold up except a few blocks of text?

As Houk's already pointed out, they like to maintain high standards, and it's more than 'just a few blocks of text', as it's not just the store description as previous mentioned. If you think it being held up just because there's some documentation not in the certain language is ridiculous, then maybe you should be taking issue with SCEE as it's their policy after all.

I'll humour you one last time.
Reread Houk's last post carefully and try to read between the marketing lines before white knighting NISA by pretending you know SCEE's official PSN Submission rules. In case you do know them, kindly link me to them. That stuff genuinely interests me.

Allow me to deconstruct houks post from my point of view and please note i don't mean this as a personal attack on Houk. The man is just doing his job and i respect that.

We have absolutely no desire to release content at that level of quality, period.

While it sounds noble and all. Houk also said earlier they cant check the quality of the translations themselves. So how can they set a high standard if they cant even check the translations quality?
To illustrate this point: My Italian friend was pretty shocked to hear that Holland missed the DLC because of this translation issue. because according to him NISA's Italian store descriptions and even the text on the game boxes and manuals are full of errors.

Anyway, although you have decided that we should have been able to resolve this by now and so have decided to get upset that we haven't, the fact is that we never laid out any kind of definite timeline or outcome for this content.

NISA claims the DLC is available in the PAL region.
Last time i checked Holland and Belgium were part of the PAL territory.

Keep in mind that our European division is only a small fraction of our total staff, and that this is far from the only issue on their plate. I appreciate your frustration at not having access to the content you want, but realize that whatever time our staff takes to look into this issue is time they're not spending on other projects.

This basicly says: Your country's missing DLC is of little interest to us and thus its on the bottom of our priority list. Except its in nicer words.
Houk's tune also went from "sometime soon" to "if/when" regarding the issue. So somewhere down the line it seems their priority's shifted. Which i find upsetting.

I am also upset because "if/when" can also mean "never" which also bodes ill for future content.

It also tells me that perhaps they should hire more staff for their EU division since i keep hearing that excuse.

There is nothing new to announce on this subject right now, but if/when there is I assure you we'll let you know.

Note he used the exact same wording as last month. Meaning they probably have done nothing about the issue in the meantime further confirming my earlier conclusion.

Continuing to get upset in this thread won't make things go any faster.

This remark makes me wonder if they really did not expect any kind of backlash from leaving out 2 entire country's.
Food for thought: Would they still have green lit the almost EU release of the totori DLC if they were missing a translator for bigger country's like Germany or France?

Also, nobody from SCEE ever contacted us about any of these issues, and if they had we would have responded as quickly and fully as possible.

Kindly refer to the screenshot of my previous post.

[myskaros]

We have absolutely no desire to release content at that level of quality, period.

While it sounds noble and all. Houk also said earlier they cant check the quality of the translations themselves. So how can they set a high standard if they cant even check the translations quality?
To illustrate this point: My Italian friend was pretty shocked to hear that Holland missed the DLC because of this translation issue. because according to him NISA's Italian store descriptions and even the text on the game boxes and manuals are full of errors.

Maybe they got enough backlash from these errors that they want to do it right moving forward now?

Keep in mind that our European division is only a small fraction of our total staff, and that this is far from the only issue on their plate. I appreciate your frustration at not having access to the content you want, but realize that whatever time our staff takes to look into this issue is time they're not spending on other projects.

This basicly says: Your country's missing DLC is of little interest to us and thus its on the bottom of our priority list. Except its in nicer words.
Houk's tune also went from "sometime soon" to "if/when" regarding the issue. So somewhere down the line it seems their priority's shifted. Which i find upsetting.

I am also upset because "if/when" can also mean "never" which also bodes ill for future content.

It also tells me that perhaps they should hire more staff for their EU division since i keep hearing that excuse.

Or maybe "We have too many other high priority projects whose deadlines are coming up soon, so we can't prioritize this right now." I'm not claiming to know anything about the current state of NISA's Europe division, but having worked in a software company it's not really surprising to hear that project X of Y size is being pushed aside to work on a project 50 times the size or importance. It's also not unheard of for projects to change in priority... situations change as time passes.

The US economy is still pretty bad, maybe they can't really afford to hire more staff right now.

Also, nobody from SCEE ever contacted us about any of these issues, and if they had we would have responded as quickly and fully as possible.

Kindly refer to the screenshot of my previous post.

I don't see Andy Stewart saying anywhere he requested NISA about it. If you assume both Houk and Andy are not lying to you, then the obvious conclusion would be that SCEE is the cause of the problem.

[myskaros]

About "translating a few blocks of text," no matter how "easy" it is, you can't just "do it" and then release it for general consumption, not as a responsible software company. If it really is as easy as it sounds, then chances are it isn't done yet because whoever is in charge of it has a pile of more important, similarly "easy" tasks to do before getting to that one. Maybe translating text for a game or rulebook that's due for release soon, I don't now.

Think of it like homework: if you have 2 projects to do, one worth 100 points, one worth 5 points, and you don't know how long either project will take, it's not worth your time to do the 5 point project, just in case you don't end up having time to do both projects.

[DizzyQViper]

Enjoying the all the NISA content you have access to myskaros? Its easy to make up excuses for their actions if they don't negatively effect you.

i know im in the lions den here but this is the only place i can think of where i can let my voice be heard and just maybe get some gears in motion.

[myskaros]

Doesn't affect me either way, I don't do DLC, mostly due to the Disgaea 3 sale fiasco. Thanks for asking, though!

I'm just sharing my experience from a software development perspective. Whether you choose to believe me or not is up to you. I'm with you 100% that, if you're unsatisfied, you should definitely post something so that NISA knows. But, I will refute the (few) points where I know there is a reasonable explanation.